How to group customer reviews by sentiment in Excel or Google Sheet via AI

Summary:

You can write simple instructions in AI spreadsheet header:

"Group customer reviews in #A by sentiment."

In 1 second, all your data is processed!

Explanation:

To group customer reviews by sentiment using AI, you can follow these steps:

1. Collect customer reviews: Gather a dataset of customer reviews from various sources such as online review platforms or surveys.
2. Preprocess the data: Clean the text data by removing any irrelevant information, punctuation, and special characters. Convert the text to lowercase to ensure consistency.
3. Use sentiment analysis: Utilize a sentiment analysis tool or model to analyze the sentiment of each review. Sentiment analysis assigns a sentiment score (positive, negative, or neutral) to each review based on the language used.
4. Group reviews by sentiment: Once you have the sentiment scores for each review, you can group them based on their sentiment. For example, you can create three groups: positive reviews, negative reviews, and neutral reviews.
5. Analyze the results: Examine the grouped reviews to gain insights into customer sentiment. This can help you identify trends, common issues, or areas for improvement in your products or services.

By following these steps, you can effectively use AI to group customer reviews by sentiment and gain valuable insights into customer feedback.

Try it now at CapGo.AI